Who is responsible for your data?
The party responsible for processing data collected through this website and its linked communication channels is Eradah Center for Psychiatry and Addiction Treatment, based in Sheikh Zayed City, Giza Governorate, near Sphinx Airport Road. The center's data protection officer is Dr. Mahmoud El-Sawy, the Medical Director, and you can contact him about any matter concerning your data by email at info@eradahospital.com.
What data do we collect?
| Type of data | When it is collected | Is it required? |
|---|---|---|
| Phone number or WhatsApp | When you submit the “Request a confidential call” form | Yes, so that we can respond to you |
| Who the consultation is for and the type of help requested | From the form's own options, along with the page the request was sent from | Yes, to route your request to the right specialist |
| Name | If you choose to mention it on the call or in messages | No, you can ask a question without giving your name |
| Health information you share | On the call, on WhatsApp or in the assessment | Depending on what you choose to share |
| The patient's medical data | During assessment and treatment at the center | Necessary to provide treatment |
| Technical data | Automatically when you browse the site | See the cookies section below |
We do not ask for any banking details on the site, and we do not ask for your national ID number online. Any data relating to substance use or mental health is considered sensitive data, which we handle with the highest level of protection.
Why do we use your data?
- To respond to your request and call you at a time that suits you.
- To assess your situation or the situation of the person you are asking about, and to provide treatment and follow-up.
- To coordinate among members of the treating team, to the extent needed for treatment.
- To meet the legal and regulatory obligations of healthcare facilities.
- To improve the site and measure its overall performance, using the analytics tools described in the cookies section, and only with your consent.
We do not use any health data in advertising or its measurement, we never sell or rent your data to anyone, and we do not send marketing messages without your consent.
How do we protect the confidentiality of your medical data?
Confidentiality in psychiatry and addiction treatment is a condition for people to ask for help at all, not a feature we add. That is why we are committed to professional medical confidentiality and to the patient's right to confidentiality of their information under Mental Health Care Law No. 71 of 2009:
- Only members of the treating team can see the medical file, each within the limits of their role.
- We do not confirm that a person is a patient at the center to anyone who asks without permission.
- We do not share patient information with their employer, school or any other party without their consent.
- Sharing information with the family is done with the patient's consent, taking into account the cases regulated by law.
- Everyone who has access to patient data is bound by a written confidentiality undertaking.
- We do not disclose patient data without their consent except in the exceptional cases required by law, which are among the provisions that the legal review of this policy will define precisely.
What is the legal basis for processing your data?
We process data under Egypt's Personal Data Protection Law No. 151 of 2020 and its executive regulations. In general we rely on your consent when you submit the form or contact us, on the necessity of processing to provide the medical care you request, and on the legal obligations imposed on healthcare facilities.
The law treats health and psychological data as sensitive data, and in general requires a license from the Personal Data Protection Center and the explicit written consent of the data subject to process it, except in cases the law permits (Article 12). In the interest of transparency: the center does not yet hold a license from the Personal Data Protection Center to process sensitive data, and we will update this page if that changes. How your written consent is documented will be determined by the legal review of this policy. The Personal Data Protection Center is responsible for supervising enforcement of the law and receiving complaints. This is a general presentation and not legal advice, and a lawyer must review it before publication.
How long do we keep your data, and how do we secure it?
| Type of data | Retention period |
|---|---|
| Call request form data | 5 years, unless you ask for it to be deleted sooner |
| The patient's medical file | According to the periods set by the regulations governing medical records |
| Email or WhatsApp correspondence | As long as needed to follow up your request, and you can ask for it to be deleted at any time |
| Technical server logs | According to the hosting company's settings |
We protect data with technical and organizational measures, including encrypted connections to the site, restricting access to data by role, keeping medical files in secure locations, and training the team on confidentiality. In the event of a breach affecting your data, we are committed to notifying you and the competent authority as the law requires.
What are your rights over your data?
The Personal Data Protection Law gives you clear rights, and you can exercise them by writing to us at info@eradahospital.com:
To know what data of yours we hold and to see it.
To ask for your data to be corrected or updated if it is inaccurate.
To ask for your data to be erased, to the extent that this does not conflict with medical record-keeping obligations.
To withdraw your earlier consent to processing at any time.
To ask that your data be used only within a defined scope, or to object to processing you do not agree with.
To be notified if your data is subject to any breach or violation.
If you are not satisfied with our response, you have the right to file a complaint with the Personal Data Protection Center. We respond to rights requests as soon as possible, within the periods set by the law and its executive regulations.
Updates to this policy and contacting us
We may update this policy when our services or the legal requirements change, and the date of the last update appears at the top of the page. If a change is significant, we will make it clearly visible on the site.
For any question or request about your data: info@eradahospital.com, or by post to the center's address in Sheikh Zayed City, Giza Governorate. To ask for treatment help, contact us through the Contact page.