How can you contact us?
01122220495. To speak directly with a specialized counselor, around the clock.
01122220495. If talking is hard right now, write to us and we will reply.
Leave your number in the form at the bottom of the page, and we will call you at a time that suits you.
Sheikh Zayed City, Giza Governorate, near Sphinx Airport Road. Visits are by prior appointment to protect your privacy and that of our patients.
Around the clock, every day of the week, including holidays.
info@eradahospital.com. For non-urgent inquiries and data requests.
What happens after you contact us?
- First callWe listen to you
The counselor asks you a few simple questions about the situation: what the substance or problem is, since when, and whether there are any dangerous symptoms right now.
- During the same callWe explain the options
We explain what initially suits the situation: an assessment at the center, outpatient treatment, guidance for the family, or direction to emergency care if needed.
- AfterwardAssessment appointment
If you wish, we arrange an appointment for a medical and psychological assessment, and tell you what to bring with you.
- In every caseThe decision is yours
No pressure and no pushing. You can take time to think and come back to us whenever you like.
If you are calling about a son or a husband who does not yet admit there is a problem, that is completely normal. We help you with how to open the conversation with him, and you can read how to convince someone you love to get treatment.
Because residential treatment at Eradah is for men only, if your question is about a woman or a girl, please do not hesitate to call as well: the first consultation is free, and we will help you understand the situation and find the right place for her treatment.
Is contacting us confidential?
Yes. We do not need your name in order to help you, and we do not share any information about your call with any party. We contact you only on the number you leave and at the time you choose, and you can ask us not to leave voice messages. You will find the details in the privacy policy.
Emergency numbers and support lines in Egypt
These are important general numbers, some of them free and government-run. Use whichever suits your situation, and do not hesitate to call them if you cannot reach us:
| Number | Service | When to call |
|---|---|---|
| 123 | Ambulance | Any life-threatening situation: loss of consciousness, difficulty breathing, seizures, overdose, risk of self-harm. |
| 16328 | Mental health support line: General Secretariat of Mental Health and Addiction Treatment (Ministry of Health) | A mental health crisis, suicidal thoughts, or a need for immediate psychological support; it operates around the clock and is free. |
| 16023 | Hotline of the Fund for Drug Control and Treatment of Addiction | To ask for addiction treatment or advice; a free, confidential service that operates around the clock. |
An emergency right now? Do not wait for a reply to messages
- Loss of consciousness or being hard to wake
- Very slow breathing or breathing that has stopped, or bluish lips
- Seizures or severe delirium during withdrawal
- Talking about wanting to die or saying goodbye to others
- Severe agitation, or hearing voices that command harming oneself or others
- Chest pain or a very high temperature after using
Call ambulance 123 immediately or go to the nearest emergency room, stay with the person and do not leave them alone, and move any dangerous objects away from them. If they are unconscious but breathing, place them on their side. You can also call the mental health support line 16328 around the clock, and then contact us once they are safe.
Ambulance 123 Mental health support line 16328How do you get to the center?
The center is located in Sheikh Zayed City, Giza Governorate, near Sphinx Airport Road. A map link and directions are available when you contact us, and we will explain the easiest route from where you are, whether by car or public transport. Please contact us before coming to arrange an appointment, and you can learn more about the place on the center page.