Terms of use and medical disclaimerThe rules that govern your use of this site, and the limits of what the medical content published on it provides

1Who do these terms apply to?

This site is run by Eradah Center for Psychiatry and Addiction Treatment, based in Sheikh Zayed City, Giza Governorate. It is licensed by the Egyptian Ministry of Health and Population under license no. 1427, and its medical director is Dr. Mahmoud El-Sawy. These terms apply to everyone who browses the site, reads its content, or uses the call request form or the contact links on it.

By using the site you agree to these terms and to the Privacy Policy. If you do not agree, please do not use the site. Treatment at the center itself is governed by its own admission procedures and medical consents, not by this page alone.

2Is the site's content a substitute for a doctor?

No. Everything published on this site, including articles, symptom lists, tables and answers to frequently asked questions, is general educational content, intended to help you understand, ask the right questions and take the step of asking for help.

• It is not a diagnosis: lists of symptoms and signs are for awareness only, and a psychiatric condition or addiction can only be diagnosed through a direct assessment by a specialist.
• It is not a prescription: do not start, stop or change the dose of any medication based on what you read here, and do not try to detox at home; withdrawal from some substances, such as alcohol and sedatives, can be dangerous and needs medical supervision.
• It is not a substitute for a consultation: every case is different, and the treatment decision is made with the doctor after assessment.
• Legal information is general: what we say about Egyptian laws is an awareness presentation, not legal advice.

3Does a treatment relationship arise just from reading the site or messaging us?

A doctor-patient relationship does not arise from merely reading the content, submitting the call request form, or exchanging general messages with the communication team. These first messages are for getting acquainted and directing you to the right step, and they include no diagnosis or treatment plan.

The treatment relationship begins when one of the center's doctors carries out an actual medical assessment of your condition, in person or in the way the doctor specifies, and a care plan is agreed with you according to the center's procedures.

4How accurate is the content, and when is it updated?

We make a real effort for the information to be accurate and current: medical pages are based on reputable international sources listed at the bottom of each page, a specialist doctor reviews them before publication, and the date of last review appears on them. Our medical review and editorial policy explains these steps in detail.

Even so, medicine is an evolving science, guidance may change after a page is published, and mistakes can occur despite review. So we do not guarantee that every piece of information is complete, error-free, or suitable for your specific situation. If you notice an inaccurate piece of information, write to us at info@eradahospital.com and we will review it.

5What is acceptable use of the site?

We welcome using the site to read, learn and share links with people who need them. In return, you undertake not to use it for any of the following:

• Submitting false data through the form, or requesting calls in someone else's name or with their number without their knowledge.
• Sending abusive, threatening or harassing messages to the center's team through any channel.
• Attempting to hack or disable the site, reach parts not intended for the public, or use automated programs to flood the form with requests.
• Copying content automatically or republishing it on a large scale in breach of the intellectual property clause.
• Using the site for any purpose that violates Egyptian laws.

We have the right to ignore requests or messages that violate this, or to block access from their source, within what the law allows.

6Who owns the content, and can I quote it?

The text, design, graphics, logo and the name “Eradah” on this site are owned by Eradah Center or used under license, and are protected by Egyptian intellectual property laws. You may:

• Read the content and print or save it for personal, non-commercial use.
• Share links to pages freely.
• Quote short passages, citing “Eradah” as the source and linking to the original page.

You may not copy whole pages, republish them, translate them or use them commercially without prior written permission. The names of organizations and external sources mentioned on the site belong to their owners, and mentioning them does not mean they sponsor or endorse the site.

7What about links to other sites?

The site contains links to external sources, such as the World Health Organization, international health institutes and the texts of laws, so that you can go to the source yourself. We do not run these sites, and we are not responsible for their content, accuracy or privacy policies, and their links may change after publication. The presence of a link does not mean a partnership with or endorsement from us or from them.

8How do we handle the form, phone and WhatsApp?

The site allows you to request a confidential call through a short form, and to contact us by phone on 01122220495 or through WhatsApp. When you use these channels:

• We use your data only to respond to you and provide care, in line with the Privacy Policy.
• First replies are general information and guidance, not a diagnosis or a prescription.
• We try to reply as soon as possible, but replies can sometimes be delayed, so these channels are not suitable for emergencies.
• WhatsApp messages pass through a service run by another company and are also subject to its terms and privacy policy.
• If you contact us on behalf of someone else, share only the information needed about them, and respect their right to privacy.

9What are the center's limits of liability for use of the site?

The site and its content are provided “as is” for awareness purposes. To the extent permitted by Egyptian law, the center is not liable for any harm arising from relying on general content without medical consultation, from temporary site outages or shutdown, from the content of external sites, or from misuse of the site by any party.

This paragraph does not affect any liability that cannot lawfully be excluded or limited, and does not apply to the medical care the center actually provides to its patients, which is governed by the professional and legal rules regulating the practice of medicine. The wording of this clause in particular is among the most important things for the lawyer to review.

10What law governs these terms?

These terms are governed by and interpreted under the laws in force in the Arab Republic of Egypt, and any dispute arising from use of the site will first be sought to be resolved amicably by contacting us. If that is not possible, the dispute is referred to the competent Egyptian courts under the legal rules on jurisdiction.

11Can these terms change?

We may amend these terms when the site's services or legal requirements change, and the date of the last update appears at the top of the page. Your continued use of the site after an amendment is published means you accept the new version, and if a change is significant we will make it clearly visible on the site. If any provision is found to be unenforceable under the law, the remaining provisions stay in force.

12How do you contact us about these terms?

You will find all contact channels and their hours on the Contact page.